Careers at Pinnacle

Regional Sales Manager

Job Title:  Regional Sales Manager

Department:  Sales

Reports To:  Vice President of Sales

Effective Date:  10/10/2016

GENERAL POSITION SUMMARY

The Regional Sales Manager reports to the Vice President of Sales for the company.  He/She is responsible for all assigned sales activities within the assigned market.

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES

  • Prospect – Use various strategies and tactics to engage with prospective target clients, including but not limited to cold calling, industry events, trade shows, and client referrals.
  • Qualify – Quickly and accurately determine the business and technical requirements, and ability for Pinnacle solutions to satisfy those requirements.
  • Close – Preparation and presentation of the Pinnacle solution/s and how they address all of the client requirements.

SECONDARY RESPONSIBILITIES

  • Marketing Support – provide input/feedback on marketing campaigns.
  • Product Management Support – provide input/feedback on product related issues or challenges as they related to existing opportunities, competitors, or market trends within and surrounding the industry

SUPERVISORY RESPONSIBILTIES

  • The Regional Sales Manager has no direct supervisory responsibilities, although he/she will cross functionally manage & coordinate resources from Sales and other departments as required to support the sales process.

COMMUNICATION AND REPORTING

This position reports to the Vice President of Sales. Recurring status reports on a defined frequency are required.

RELATED JOBS

Works closely with:

  • Vice President of Sales
  • Pre-Sales Engineers
  • Marketing Manager
  • Product Managers

SUCCESS CRITERIA

Attainment of annual sales goals is primary.

The ability to work efficiently and effectively with the other individuals and departments is critical to success.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty and primary responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The applicant must be an organized, methodical and driven worker.

  • Effective communicator with excellent written and oral skills
  • Microsoft Office (Word, Excel, PowerPoint)
  • CRM experience

EDUCATION AND EXPERIENCE

  • Minimum of 5 years software sales experience required
  • Mobile Applications, Point of Sale, Retail Back Office, or Fuel Management Software experience preferred
  • Convenience store retail or wholesale fuel industry experience preferred
  • Arlington, TX office based is preferred
  • Bachelor’s Degree preferred

SPECIFIC JOB SKILLS

  • Understanding and ability to effectively manage the sales process
  • Ability to develop and maintain client relationships
  • Business acumen, specifically in retail or fuel industry

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  Specific vision abilities required by this job include close vision and color vision.

TRAVEL

Considerable travel (70%+) is required.  This involves attending prospective and existing client sales presentations, trade shows, client user meetings and client summit meetings.

 

Qualified candidates: email your resume to careers@pinncorp.com ; or fax to 817-795-0005.  Information about the position can also be found on LinkedInNo calls, walk-ins, or agencies will be accepted.

Corporate Marketing Coordinator/Sr. Copywriter

Job Title:  Corporate Marketing Coordinator/Sr. Copywriter

Department:  Marketing 

Reports To:  Marketing Manager

Effective Date:  08/20/2016

GENERAL POSITION SUMMARY 

The Corporate Marketing Coordinator/Copywriter’s role is to strategically place, measure, and refine our messaging, through various channels, for the targeted market segments we serve to drive sales engagement.  Primary responsibilities include; the creation, editing, and publication of content, both ‘copy’ and ‘graphics’ to meet specific corporate and promotional needs, including but not limited to corporate and product messaging.  The candidate must be able take complex concepts and simplify those concepts to achieve effectiveness and message consistency, and to publish and measure that content through various channels.

A successful candidate will have prior and related professional experience and have been individually responsible for a significant portion of marketing operations.  The candidate will be a natural planner and extremely task oriented, self-driven, results-oriented with a positive outlook, and a clear focus on high quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage the Corporate Brand – Integral role in defining the company’s brand identity and setting the design strategy for the company.  All Marketing deliverable/activities should be consistent with the marketing messaging and support and promote the Pinnacle brand.
  • Corporate Messaging and Positioning –Work with the Marketing Manager, Product Management and Sales to define and articulate the company’s go-to-market messaging.
  • Content: 
    • Create – Manage the creation of content (copy) appropriate for various stages in the marketing process. Work with the Marketing Manager on Content theme and campaign development.
    • Edit – Create copy that take complex ideas and concepts and simplify them to achieve effective communications appropriate for select audiences across multiple distribution channels.
    • Publish – Manage the distribution of appropriate content across multiple distribution channels, including; the Company Website, Print and Digital Advertising, Social Media, Newsletter, Product Collateral, Direct Mail, and various other channels
  • Support and report inbound sales leads and opportunities, working closely with regional sales team members to assure uninterrupted sales activities.
  • Website maintenance and content updates/redesign; working with the Marketing team and Product Management for new product updates and landing page additions.Assist with various other field marketing activities as necessary

QUALIFICATIONS 

To perform the job successfully, an individual must be able to perform each essential duty and primary responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION AND EXPERIENCE 

  • Prior professional experience in a related field
  • General creative experience with marketing collateral, brand building, and electronic/print advertising
  • Prior copywriting and editing experience (newsletters, articles, general marketing collateral)
  • Prior website and corporate social media authorship and updates experience preferred
  • Photoshop, Illustrator, In Design, and Flash experience preferred
  • Experience working with trade press or publishing entities preferred
  • Bachelor’s Degree preferred

SPECIFIC JOB SKILLS 

  • Copywriting –whether originating content or editing that of others for use in newsletters, advertising, product marketing collateral, the website, social media or press releases
  • Website Management – Corporate website content and updates; Experience with these tools preferred;
    • WordPress or DNN (DotNetNuke)
    • Hubspot
    • Microsoft Dynamics CRM
  • A creative thinker that will bring new ideas to strengthen the organization’s overall brand presence and market position
  • Working with trade press or other publishing entities on ad specs, design concepts, internal coordination to completion, and submission for publication
  • Management of the company’s social media presence; Facebook, LinkedIn, YouTube, and Twitter
  • Experience with Photoshop, Illustrator, In Design, and Flash a plus
  • Must possess polished presentation, oral, written and interpersonal skills, and an ability to prioritize critical items first.
  • Must be able to collaborate well with team members, working together to create rich content on a determined schedule.
  • Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook are required

OTHER REQUIREMENTS 

  • This is an office based position located in downtown Arlington, TX (76010); a reliable means of commuting to the office on a daily basis is required. This is not a remote or telecommuting position.
  • Travel – light (10-15%) travel is required for this position. Most travel trips span 3-5 days in duration. Typical travel involves attending tradeshows or industry events, client meetings, and Pinnacle’s annual client conference.

 

Qualified candidates: email your resume to careers@pinncorp.com ; or fax to 817-795-0005.  No calls, walk-ins, or agencies will be accepted.

Developer I

Job Title:  Developer I
Department:  Development
Reports To: Development Manager or Team Lead
Effective Date:  12/10/2015

GENERAL POSITION SUMMARY

The Developer I position is an entry level position that responds to the programming needs of the company and/or the needs of a Team Leader or Developer Manager in the development cycle of a particular application.

The candidate will participate in design sessions, work closely with product and other non-technical staff, work on code for applications in a variety of technologies, test his or her code, work with QA on test plans, and create necessary documentation.

Above all else, the candidate must have the proven ability to be a problem-solver.

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES

Initially, these functions/responsibilities will be performed in a structured and monitored environment, provided by the immediate supervisor:

  • Programs in company approved development platforms in conformance with established programming standards, regardless of whether written or otherwise.
  • Resolves defects in code for new projects and maintenance of existing products as needed.
  • Commit all changes to version control system with proper commentary and labels.
  • Maintains high standards of quality in developing code and documentation, including comments in source code if the development environment supports it.
  • Notifies Development Manager or team lead of status of work in progress, including any challenges, changes in previous commitments and design deficiencies that would impair ability to complete project tasks timely.
  • Provide status update on assigned tasks.
  • Maintain constructive communications with others in the team, office and management.
  • Participates in training and mentoring of other Developers.

SECONDARY RESPONSIBILITIES

Continuously improve the software development processes that the team uses.

  • Review Manuals and other documentation.
  • Help QA team test the software during their peak times.

SUPERVISORY RESPONSIBILTIES

  • This position has no supervisory responsibility.

COMMUNICATION AND REPORTING

The Developer I communicates primarily with the Development Manager, Development Team Leader or other developers on assigned teams:

  • Questions or issues that arise concerning the software development tasks.
  • Suggestions for improvement to the product.

RELATED JOBS

The Developer I, works with Developer II or Lead Developer or Development Team Leader to:

  • Consult on designs and architecture of solutions
  • Improve the development process

SUCCESS CRITERIA

Development’s mission is to provide quality software in a timely fashion, with an emphasis on meeting client expectations in terms of the product delivered and the delivery timeframe.

The Developer I will be considered successful to the extent of the following:

  • Cooperation with peers and other teams.
  • Motivate
  • Move things forward (get things done)/ Be creative with solutions
  • Support Existing Processes
  • Streamline meetings

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty and primary responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The applicant must be an organized, methodical and driven worker.

EDUCATION AND EXPERIENCE

  • A BS in Computer Science or equivalent experience.
  • Working knowledge of
  • Delphi
  • C#
  • Microsoft SQL Server
  • Web Services and HTTP
  • Familiarity with code repositories such as git.
  • Ability to independently analyze and resolve complex transaction processing problems.
  • Transaction processing experience is a plus.
  • Experience with mobile and web application development.
  • Orientation toward learning
  • The ability to work independently with minimal supervision and collaboratively with a team as required.

LANGUAGE SKILLS

  • An applicant must demonstrate a command of English sufficient to meet the demands of daily business activities, such as writing emails, participating in workshops and technical discussions.
  • The applicant must have good verbal communication skills.
  • The applicant must be able to write technical documentation clearly.
  • The applicant must be able to read and comprehend technical information.

REASONING ABILITY

  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical   or diagram form and deal with several abstract and concrete variables.
  • Ability to troubleshoot problems by identifying possible solutions and pursuing them based on their likelihood of success.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand.  Specific vision abilities required by this job include close vision and color vision.

TRAVEL

Minimal travel is required.  This involves attending technical seminars and training and interacting with customers at events such as trade shows, and customer meetings.

 

Qualified candidates: email your resume to careers@pinncorp.com ; or fax to 817-795-0005.  No calls, walk-ins, or agencies will be accepted.

IT Intern

Job Title:  IT Intern
Department:  Finance & Administration
Reports To:  IT Manager
Effective Date:  1/31/2014

GENERAL POSITION SUMMARY 

Under supervision of the IT Manager or delegated technical staff, the IT Intern assists IT staff to perform basic level work. The intern will be assigned to assist professional staff with providing computer hardware, software and technical support to various divisions within The Pinnacle Corporation. Under the direction of an IT technical staff, the intern will be responsible for the following scope of work duties:

  • Supporting PC hardware components, desktop operating system software, and application software.
  • Assist with help desk calls, scheduling, and tickets.
  • Providing end user support in various levels of technical and non-technical staff
  • Under the guidance of IT staff, inventory technology equipment and software.
  • Basic end-user support to prevent customer service delays for basic technical issues.
  • Under IT staff guidance, perform computer imaging, staging and installation.
  • Assist in the maintenance of IT standards and documentation.
  • Stocking, organizing and disposing of hardware and PC units
  • Set up video conferencing sessions and other items as needed to assist IT staff.
  • Perform other related duties as required.

To achieve success, the intern will have to learn and follow Information Technology (IT) and Pinnacle processes and procedures learn Pinnacle products as assigned by the IT manager/supervisor, attend team meetings.

The IT Internship is a paid, part time position with flexible hours to accommodate class schedules, with a target of 10-20 hours per week on a defined schedule.

QUALIFICATIONS 

  • Student must have awareness of the PC hardware components, desktop operating system software, application software and engineering application (Linux, Windows Server, SQL Server, etc.).
  • Student must have awareness of the PC Industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology. Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. Should have the ability to research and understand technical documentation, and an understanding of how to apply various technical resources.
  • Ability to perform tasks such as providing operating systems and application software installations and upgrades, virus protection and eradication.
  • Able to interact effectively with management, staff and clients, and work independently, and/or as part of a team.

JOB SKILLS 

  • PC Hardware components
  • Desktop operating systems
  • Linux systems
  • Be organized and structured with work orders; schedule work orders in a timely manner.
  • Follow verbal and written plans and technical instructions with minimal supervision and guidance.
  • Prioritize projects and services to minimize user interruption and down time.
  • Employ a customer service approach and present information about technical issues clearly, both verbally and in writing.
  • Communicate effectively both orally and in writing.
  • Operate standard office equipment including a computer and assigned software.
  • Establish and maintain cooperative and effective working relationships with others.
  • Meet schedules and time lines.
  • Maintain confidentiality of sensitive and privileged information.

EXPERIENCE AND EDUCATION

  • Must be currently enrolled as a second semester junior or senior currently enrolled in college or technical school.
  • Interest or demonstrated experience with computer hardware or software.

OTHER REQUIREMENTS 

  • This is an office based position located in downtown Arlington, TX (76010); a reliable means of commuting to the office for work is required. This is not a remote or telecommuting position.
  • No travel is required for this position.

Qualified candidates: email your resume to careers@pinncorp.com ; or fax to 817-795-0005.  You can also view this position on LinkdedInNo calls, walk-ins, or agencies will be accepted.

Traning & Documentation Intern

Job Title:  T&D Intern
Department:  Training & Documentation
Reports To:  Manager, T&D
Effective Date:  12/20/2013

GENERAL POSITION SUMMARY

The T&D Internship is a training/education position but the intern will also have some responsibility and input on the end results produced from Pinnacle’s Training & documentation Department.  The intern will be responsible for creating end-user documentation for The Pinnacle Corporation products. The intern works with product management to determine what documentation needs exist for new products and solutionsand for on-going updates to existing solutions. The intern also works with Pinnacle’s software delivery teams to ensure accurate and quality documentation.

To achieve success, the intern will have to learn and follow Training & Documentation (T&D) standards for writing and editing end-user and internal documentation, follow all T&D and Pinnacle processes and procedures, learn Pinnacle products as assigned by the T&D manager, attend product team meetings, and quickly but accurately document the products.

The T&D Intership is a paid, part time position with flexible hours to accommodate class schedules, with a target of 16-20 hours per week on a defined schedule.

QUALIFICATIONS 

  • Associates Degree or 2 years equivalent towards a Bachelor’s Degree in English, Communications, or a related field.
  • Strong oral and written communication skills, ability to articulate.
  • Effective communicator; easily understood by and ability to understand others.
  • Prior exposure to Microsoft Office products Outlook, Word, Excel & PowerPoint; or equivalent.

JOB SKILLS

  • Strong writing, editing, and proofreading skills.
  • Express technical information clearly and simply in non-technical terms.
  • Work with local and remote subject matter experts.
  • Build strong working relationships and function in a team environment.

OTHER REQUIREMENTS

  • This is an office based position located in downtown Arlington, TX (76010); a reliable means of commuting to the office for work is is required. This is not a remote or telecommuting position.
  • No travel is required for this position.

 

Qualified candidates: email your resume to careers@pinncorp.com ; or fax to 817-795-0005.  No calls, walk-ins, or agencies will be accepted.