Company Highlights
Pinnacle was formed in January 1990. The vision of the initial team was to create a PC-based store level system that was affordable, yet flexible enough to address the needs of the convenience store / retail petroleum market. Since that time, Pinnacle has built a reputation of having a powerful product and strong, personal customer support. Today, Pinnacle is a leader in providing innovative products and services to the convenience / retail petroleum industry. It is often called upon for participation in industry events and committees. Pinnacle believes in strong industry commitment and involvement, and it continues to be actively involved in the National Association of Convenience Stores (NACS).
Senior Management
Bob Johnson – President
Drew Mize – Chief Operating Officer
Peter Steele – Senior Vice President of Development
Roger Wall – Senior Vice President of Client Services
Jerry Sobocinski – Chief Financial Officer
Melissa Fox Hadley – Director of Product Management
Pinnacle Solutions
Pinnacle has been providing automation solutions for the convenience store and petroleum marketing industries for over 2 decades. Nationwide, Pinnacle’s products and services are used daily in thousands of convenience outlets to automate and improve store operations and by fuel marketers to increase efficiency in the complex management of fuel logistics.
We are committed to forming strong relationships with our clients, listening to your needs and providing you with flexible, customizable, scalable software solutions that expand with your technological requirements. We are dedicated to the development of industry-leading technology to automate your business from end to end, keeping you ahead of your competition. We are also committed to continually reinvesting revenue into research and development, ensuring you have the best resources at your disposal.
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Pinnacle Retail C-Store - Store Daily Paperwork, Home Office Audit, Price Book, Item Level Inventory, Computer Assisted Ordering, Financials, Handheld Inventory Management, Lottery Management, Time Clock, Workforce Management, Business Intelligence, Software Version Management, Data Repository
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Pinnacle Point Of Sale - Point of Sale, Payment Networks, Peripherals Support, Remote POS Management, Business Intelligence
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Pinnacle Loyalty - Instant Rewards, Pump Authorization, Self-Hosted Pre-Paid, ACH Payments
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Pinnacle Foodservice - Consumer Self-Service Kiosk, Inventory Management, Recipe Management, Receiving, Item Count / Physical Audit, Handheld Inventory Management
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Pinnacle Retail Fuel - Fuel Inventory, Payables, Tax Reporting, Best Buy, Business Intelligence, Financials, Real-Time Tank Inventory Monitoring, “Just-in-Time” Fuel Inventory Management, Real-Time BOL Capture
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Pinnacle Wholesale Fuel - Fuel Inventory, Payables, Tax Reporting, Acknowledgement of Delivery, Accounts Receivable, Order Entry, Quoting, Consigned Dealer, Best Buy, Dispatch, Lubricants, Business Intelligence, Financials, Real-Time Tank Inventory Monitoring, Customer Portal, Real-Time BOL Capture, Fuel Supplier Invoice Reconciliation
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Key Services
Client Support: Pinnacle offers a wide range of product support options via the Internet and with phone banks manned by Pinnacle employees that have a wealth of industry knowledge and experience. The company has three offices around the country, and Client Support for our solutions and services are integral elements of each business equation.
Training and Documentation: In-depth training and product documentation options are offered by Pinnacle. The T&D team focuses on providing easy to follow user guides, training manuals, quick reference guides, and other product documentation for self-learning. Updated documentation and tech notes are key to further assist clients with learning specific product areas.
Professional Services: Pinnacle consultants are trained to work with clients to determine all automation needs and goals. This team of professionals has over 40 years combined experience working for retailers and automation solution providers to install Pinnacle solutions within the best timeline and implementation framework. In addition, consultant services are available to analyze and troubleshoot companies of all sizes.